It is the responsibility of the customer to report goods damaged in transit. We shall not be liable to pay any compensation to you, other than any refund as stated on this page. No compensation can be offered for loss of wages due to failed or late deliveries. Customers accept responsibility for the safe storage and use of the products upon receipt. Tenth Muse Spirits are not liable for damage caused by customer mishandling.
Orders received before 1pm will usually be processed the same day. Orders received after this time will be processed the following day, please keep this in mind when considering delivery options.
If goods are to be returned to X MUSE, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse. Get in touch to return your goods and we will help you to do this. If there is a problem with your order or items are faulty, you must inform X MUSE within 30 days of receipt of the order to obtain a refund. To report a problem please contact us via email. We are unable to offer refunds after this time period has elapsed. If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. We will either re-issue the order or provide a full refund, whichever is preferable.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
This does not affect your statutory rights.